Our challenge was the culture. There was little communication between departments, lots of finger-pointing, no accountability for timely completion of work, and very little attention paid to the financial health of the practice. Heather’s process helped us establish trust and communication so that we set and accomplished goals. “Assuming positive intent” replaced finger-pointing, second guessing, and other below-the-line behaviors. Our patient satisfaction scores went through the roof! We became a well-oiled machine and inspired confidence from our patients and their caregivers.

I hired Heather Evans to help start up a Change Network at the Blue Cross Blue Shield NC IT Division. We had envisioned a Change Network within IT to support a major transformative initiative that required a dedicated team that she helped train and coach. We partnered to create a greater awareness on how Change Management can be instrumental in shifting people to engage more effectively with leaders during complex changes.

Heather’s guidance has been instrumental in getting us ready to implement our big IT Infrastructure changes. She has helped us understand the change network, our role, and how the pieces fit together. Without her knowledge/leadership, I do not feel like we would be positioned for success. With our Evolving Council members (due to work constraints), I feel like Heather is the piece that keeps us all together.

Heather is one of the most innovative, exuberant coaches I've ever had the privilege to work with. She is a dynamic change agent who has experienced driving a large change initiative from the inside of an organization.

In the face of the biggest resistors, Heather Evans provided smart insights and recommendations for actionable improvements. Heather's insight and coaching provided the links I need for tying together a communication plan that was clear and inspired action with the change network.